Refund policy

Returns and Refunds Policy — Six French

For returns and complaints, contact info@sixfrench.com.

You can also submit a return or cancellation request through your customer account. Sign in, open your orders, select the relevant order, and choose the available return or cancellation option.

Right of withdrawal

Consumers purchasing online may withdraw from the contract without giving a reason within 14 days of receiving the product. If products from one order are delivered separately, this period starts when the last product is received. To withdraw, send us a clear statement, for example by email to info@sixfrench.com. You may also withdraw before delivery.

Return the product within 14 days of notifying us of your withdrawal to: Six French, Panieńska 9/12, 03-704 Warszawa, Poland. Please do not send ordinary returns to Printify or the print provider.

For returns under the right of withdrawal, you bear the direct cost of returning the goods, provided you were informed of this responsibility before purchase. This does not apply to valid complaints concerning defective, damaged or incorrect products, for which Six French covers the necessary return costs.

You may try on the product as necessary to establish its nature, characteristics and functioning. You are responsible for any reduction in its value resulting from handling beyond what is necessary for that purpose. Original packaging is not a condition of exercising your statutory right of withdrawal.

We refund payments received, including the cost of the least expensive standard delivery option offered for your order, within 14 days of receiving your withdrawal statement. We may withhold the refund until we receive the product or evidence that it has been returned, whichever occurs first. Refunds use the original payment method unless you expressly agree to another method that incurs no additional costs.

Products with customer-supplied text

Where a product is made with individual text supplied by the customer and qualifies as goods made to the customer's specifications or clearly personalised, it is subject to the statutory exception to the right of withdrawal without giving a reason. The customer should be informed of this exception before placing the order.

This exception does not apply to products featuring the store's ready-made designs where the customer only selects a standard size or colour. Printing a product only after purchase does not in itself remove the right of withdrawal. This exception does not limit your right to complain about defects or a product's lack of conformity with the contract.

Defects, damage and incorrect products

If your product is defective, damaged or does not match your order, contact info@sixfrench.com with your order number and a description of the problem. Photographs of the product and packaging can help us assess your complaint. Contact us before sending the product back so we can agree on the next steps.

Products are fulfilled through Printify. For manufacturing defects or damage, we submit a claim to Printify for a reprint or refund. Please report these problems promptly, preferably within 30 days of delivery, as this is the timeframe Printify applies to the seller. This timeframe does not limit your statutory rights against Six French.

Six French remains responsible to the customer for handling complaints and providing remedies required by law. Printify's policies do not replace or limit statutory consumer rights. Customers do not bear costs necessary to resolve a valid complaint.